Privacy policy

Revora Wellbeing | Last updated: 21st January 2026

Who we are

Revora Wellbeing is a trading name of Silverbyte Solutions Ltd, company number 16591049.

Registered office:
207 Knutsford Road
Grappenhall, Warrington
Cheshire, WA4 2QL
United Kingdom

Email: admin@revorawellbeing.co.uk
Website: revorawellbeing.co.uk

We are the data controller for the personal data collected through this website.
You may also contact the UK Information Commissioner’s Office at ico.org.uk.

What data we collect

We may collect the following types of personal data:

  • Identity data, such as your name and billing or shipping address
  • Contact data, such as your email address and phone number
  • Order data, including products purchased and delivery preferences
  • Payment data, such as transaction details and payment tokens processed by our providers (we do not store full card details)
  • Technical data, including IP address, device type, browser type, cookies, and analytics identifiers
  • Marketing preferences, including opt-in and opt-out choices
  • Support data from messages sent via our contact forms or email

How we collect your data

We collect personal data in the following ways:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us
  • Automatically through cookies and similar technologies when you browse our website
  • From third parties such as payment providers and delivery partners to fulfil and update your order

How we use your data

We use your personal data to:

  • Process and deliver orders, including payment and shipping
  • Manage your account and provide customer support
  • Send service communications such as order confirmations and updates
  • Send marketing communications where you have opted in
  • Improve site performance, analytics, and fraud prevention
  • Comply with legal and accounting obligations

Legal basis for processing

We process your data under the following legal bases:

  • Performance of a contract (to fulfil your order and provide services)
  • Legitimate interests (to improve our services and prevent fraud)
  • Consent (for marketing communications where applicable)
  • Legal obligations (for record keeping and compliance)

Cookies and analytics

We use cookies and similar technologies to:

  • Enable core website functionality
  • Analyse performance and usage
  • Support marketing where consent is given

You can manage non-essential cookies through our cookie banner or your browser settings.
Further information is available in our Cookie Policy.

Sharing your data

We only share personal data where necessary with trusted service providers, including:

  • Shopify (our ecommerce platform)
  • Payment providers such as Shopify Payments or PayPal
  • Couriers and fulfilment partners
  • Email and SMS providers
  • Analytics and advertising partners where consent is given

Each provider only receives the data required to perform their services.

International transfers

Some service providers may process personal data outside the United Kingdom.
Where this occurs, we rely on UK adequacy regulations, standard contractual clauses, or other lawful safeguards under UK GDPR.

Data retention

We retain personal data only as long as necessary:

  • Order records and invoices, up to six years
  • Account and support data, while your account is active and for a reasonable period after
  • Marketing data, until you unsubscribe or we remove inactive records

Data is securely deleted or anonymised when no longer required.

Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

Where processing is based on consent, you may withdraw consent at any time.

To exercise your rights, contact:
admin@revorawellbeing.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office.

Children

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

Security

We use appropriate technical and organisational measures to protect personal data.
While we take security seriously, no system can be completely secure.

Third-party links

Our website may contain links to third-party websites.
We are not responsible for the content, security, or privacy practices of those websites.

Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with the updated revision date.

ICO registration

Our ICO registration number is ZC032833