14-Day Cancellation Rights

For most online purchases, you have the right to cancel your order within 14 days after receiving the goods without giving a reason, in accordance with the Consumer Contracts Regulations.

Certain exceptions apply. This includes sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

Tell Us You'd Like To Cancel

To cancel an eligible order, email admin@revorawellbeing.co.uk with your order number and confirmation that you wish to cancel.

We'll confirm the next steps and provide the appropriate return instructions.

Returning Items

Where you exercise your statutory cancellation right, goods should be returned within 14 days of telling us that you wish to cancel.

Unless your statutory rights provide otherwise, returned supplements should be unused, in their original packaging and with any health or hygiene seals intact where applicable.

Returning Your Payment

Where a refund is due following cancellation, we will process it in accordance with the applicable statutory timescales.

For returned goods, this will generally be no later than 14 days after we receive the goods back or, where applicable, after you provide evidence that the goods have been returned.

Refunds are issued to the original payment method used when placing your order.

If There's A Problem

If an item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

We'll review the issue and provide the appropriate remedy in accordance with your rights under the Consumer Rights Act 2015. Depending on the circumstances, this may include a replacement or refund.

Return Postage

Where you simply exercise your right to cancel or use our voluntary 30-day guarantee, you are responsible for the direct cost of returning the goods unless we tell you otherwise.

If the product is faulty, damaged or incorrect, please contact us before returning it so we can advise you about the appropriate return arrangements.

Where you are responsible for arranging the return, we recommend using a tracked postal service and keeping your proof of postage.