Privacy Policy

Revora Wellbeing | Last updated: 3 November 2025

1. Who we are

Revora Wellbeing is a trading name of Silverbyte Solutions Ltd, company no. 16591049. Registered office: 207 Knutsford Road, Grappenhall, Warrington, Cheshire, WA4 2QL

Email: admin@revorawellbeing.co.uk

Website: revorawellbeing.co.uk

We are the data controller for your personal data. You can also contact the UK Information Commissioner’s Office at ico.org.uk.

2. What data we collect

Identity data: name, billing and shipping address
Contact data: email address, phone number
Order data: products purchased, cart contents, order notes, delivery preferences
Payment data: last four digits, payment tokens, outcome details processed by our payment providers (we do not store full card numbers)
Technical data: IP address, device type, browser type, cookies, analytics identifiers
Marketing preferences: opt in or opt out choices
Support data: messages sent through contact form, chat, or email

3. How we collect data

Directly from you at checkout, when creating an account, or when contacting us
Automatically through cookies and similar technologies when you browse the site
From third parties, e.g., payment providers and couriers updating delivery status

4. Why we use your data and our legal bases

To process and deliver orders including payments, shipping, and returns – Legal basis: performance of a contract
To manage your account and provide support – Legal basis: performance of a contract or legitimate interests
To send service communications (order confirmations, policy updates) – Legal basis: performance of a contract or legal obligation
To send marketing (if opted in) – Legal basis: consent or legitimate interests; you can opt out anytime
To improve site and prevent fraud using analytics – Legal basis: legitimate interests
To comply with law including tax and accounting – Legal basis: legal obligation

5. Cookies and analytics

We use cookies for site functionality, performance, and marketing. You can manage non-essential cookies via our cookie banner or browser settings. See our Cookie Policy below for details.

6. Sharing your data

We share data with trusted providers that help run our business, for example:

Shopify for ecommerce platform
Payment processors such as Shopify Payments, PayPal, or other gateways
Couriers and fulfilment partners for shipping and returns
Email and SMS providers for service and marketing messages
Analytics and advertising partners where you consent to marketing cookies

All providers only receive what is necessary to perform their services.

7. International transfers

Some providers may process data outside the UK. We rely on adequacy regulations, standard contractual clauses, or other safeguards required by UK GDPR.

8. Data retention

Order records and invoices: 6 years for tax purposes
Account and support records: while your account is active, then for a reasonable period
Marketing data: until you unsubscribe or we delete inactive records
Data is deleted or anonymised when no longer needed

9. Your rights

You have the right to access, correct, delete, restrict, or object to processing, and the right to data portability. Where we rely on consent, you can withdraw it at any time. To exercise your rights, email admin@revorawellbeing.co.uk. You also have the right to complain to the ICO.

10. Children

Our site is not intended for children under 13, and we do not knowingly collect data from them.

11. Security

We use technical and organisational measures to protect your data. No method is perfectly secure and we cannot guarantee absolute security.

12. Third-party links

Our site may link to third-party websites. We are not responsible for their content or privacy practices.

13. Changes to this policy

We may update this policy. We will post the new version with a new Last updated date.

14. ICO registration

Our ICO registration number is [insert ICO registration number].