Privacy Policy

Revora Wellbeing | Last updated: 21st January 2026

1. Who we are

Revora Wellbeing is a trading name of Silverbyte Solutions Ltd, company number 16591049. Registered office: 207 Knutsford Road, Grappenhall, Warrington, Cheshire, WA4 2QL, United Kingdom. Email: admin@revorawellbeing.co.uk. Website: revorawellbeing.co.uk. We are the data controller for the personal data collected through this website. You may also contact the UK Information Commissioner’s Office at ico.org.uk.

2. What data we collect

We may collect identity data such as your name and billing or shipping address, contact data such as your email address and phone number, order data including products purchased and delivery preferences, payment data such as payment tokens and transaction outcomes processed by our payment providers (we do not store full card details), technical data including IP address, device type, browser type, cookies and analytics identifiers, marketing preferences including opt-in or opt-out choices, and support data from messages sent via our contact forms or email.

3. How we collect your data

We collect data directly from you when you place an order, create an account, subscribe to communications, or contact us. We also collect data automatically through cookies and similar technologies when you browse our site. In some cases, we receive data from third parties such as payment providers and delivery partners to fulfil and update your order.

4. Why we use your data and our legal bases

We use your data to process and deliver orders, including payment and shipping, on the legal basis of performance of a contract. We use your data to manage your account and provide customer support based on performance of a contract or legitimate interests. We send service communications such as order confirmations and policy updates on the basis of contractual necessity or legal obligation. Where you have opted in, we send marketing communications based on consent or legitimate interests, and you can opt out at any time. We use analytics and technical data to improve site performance and prevent fraud based on legitimate interests. We retain certain records to comply with legal and accounting obligations.

5. Cookies and analytics

We use cookies and similar technologies to enable core site functionality, analyse performance, and support marketing where consent is given. You can manage non-essential cookies through our cookie banner or your browser settings. Further information is available in our Cookie Policy.

6. Sharing your data

We share personal data only with trusted service providers where necessary to operate our business. This includes Shopify as our ecommerce platform, payment providers such as Shopify Payments or PayPal, couriers and fulfilment partners for delivery and returns, email and SMS providers for service or marketing messages, and analytics or advertising partners where you have consented to marketing cookies. All providers receive only the data required to perform their services.

7. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we rely on UK adequacy regulations, standard contractual clauses, or other safeguards required under UK GDPR.

8. Data retention

We retain order records and invoices for up to six years to meet tax and accounting obligations. Account and customer support records are kept while your account remains active and for a reasonable period thereafter. Marketing data is retained until you unsubscribe or we remove inactive records. Data is securely deleted or anonymised when no longer required.

9. Your rights

You have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. Where processing is based on consent, you may withdraw consent at any time. To exercise your rights, contact admin@revorawellbeing.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office.

10. Children

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

11. Security

We use appropriate technical and organisational measures to protect personal data. While we take security seriously, no system can be guaranteed to be completely secure.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. ICO registration

Our ICO registration number is ZC032833.